Support
We answer our own email.
Help with GainzTea, questions about your data, bug reports, and project inquiries all go to the same place. A real person reads every message.
Contact
- Response time
- Within two business days (Monday to Friday, Central Time)
- Phone
- Phone: available on request
- Mailing address: available on request
- Studio
- Anappdev, North Dakota, United States
Common questions
How do I contact you?
Email support@anappdev.com. Tell us which app you are using and what you need. If you prefer to talk by phone or write by mail, ask in your email and we will send you the details.
How long until I hear back?
Within two business days. Most messages get a reply sooner. If your issue needs a fix in the app, we will tell you what we found and when to expect the update.
How do I export or delete my data?
In GainzTea, you can export your meals and workouts from inside the app at any time.
To delete your account and everything tied to it, email support@anappdev.com from the address on your account with the subject line "Delete my account". We will confirm by email and complete the deletion within 30 days. Once deleted, your data cannot be recovered. Details are in our Privacy Policy.
How do I report a bug?
Email support@anappdev.com with:
- what you were trying to do,
- what happened instead,
- your phone model and operating system version (for example, iPhone 15, iOS 19), and
- a screenshot, if you have one.
You do not need to use any special format. A couple of sentences is enough to get us started.
Is GainzTea available yet?
Not yet. GainzTea is in development and is coming to the App Store and Google Play. The GainzTea page explains what version 1 includes.
I run a small business. Can you build something for us?
Possibly. Through our Root Native agency we build custom apps and automate repetitive office work. Email a short description of the problem you want solved and we will tell you honestly whether we are a good fit.
How do I ask about billing or a refund?
Purchases made through the App Store or Google Play are handled by Apple or Google, and refunds go through them. If you are not sure where to start, email us and we will point you to the right place.